Our service
City Works receives your request, starts the provider search, keeps you informed, and makes an introduction when appropriate local help is available. City Works does not perform the trade work.
Effective August 1, 2026
Terms of Service
City Works starts the search for an appropriate independent local service provider. These terms explain what City Works provides and what the service provider controls.
Using City Works
Independent providers
The service provider decides whether to accept the request. They set the quote, price, schedule, scope, job terms, permits, safety practices, and warranty, and they are responsible for the work.
No guaranteed match or result
Provider availability varies. City Works cannot guarantee that a provider will accept a request or promise a price, date, permit, insurance coverage, workmanship, or result.
Your request
Please provide accurate contact, property, timing, access, and job information. Do not submit unlawful content, unsafe instructions, or information you do not have permission to share.
Fees and payment
City Works fees
The exact City Works access fee, plan length, included requests, currency, and applicable tax are shown before payment. The City Works fee is separate from every service provider quote, invoice, or bill.
Annual access
An annual plan begins when payment is confirmed and lasts for the period shown at checkout. Card or bank plans renew once each year only when checkout clearly says so and you separately agree. Interac e-Transfer plans do not renew automatically.
If you agree to automatic renewal, you authorize City Works to charge your saved payment method once each year on the renewal date, plus applicable tax, at the price stated in your renewal notice. We will email you 30 to 60 days before renewal with the date, price, and simple cancellation steps.
You may cancel before renewal at no cost by emailing contact@cityworksforyou.com. You may also cancel after renewal. Any refund will be provided as required by applicable law. If City Works confirms that you earned a free next year under the five-completed-jobs offer, the renewal charge for that same plan will be $0.
Review before paying
You may review these terms, the Privacy Policy, and the Refund Policy before choosing payment. You may go back and correct your request before accepting the purchase.
Cancellations and refunds
Refund requests are reviewed under our Refund Policy and applicable law. These terms do not limit rights that cannot legally be limited.
Safety and support
Not an emergency service
City Works is not an emergency service. For immediate danger to life, health, or property, call 911 or the appropriate emergency authority.
Questions and concerns
Email contact@cityworksforyou.com about your request, payment, privacy, or a complaint. Include your City Works order code when available.
Applicable law
These terms are governed by the laws of British Columbia and Canada that apply to the transaction. Nothing here removes a consumer right provided by applicable law.
Changes
The terms shown when you pay apply to that purchase. If these public terms change, the effective date at the top of this page will also change.