Updated September 30, 2026
You can ask for a refund of your City Works fee. This applies to customer plans and service-provider fees, not just Connect. Provider charges for the work are separate.
Email contact@cityworksforyou.com with your name, City Works order code and payment date, if available. We may ask for a brief explanation. An explanation is optional and will not delay your refund. Do not email full card or banking numbers.
We confirm the payment record and return the City Works fee you ask us to refund. You do not have to argue your case or prove fault. A missing explanation is not treated as misuse.
A service provider's quote, deposit, invoice, refund, warranty, or work dispute is governed by that provider's terms. City Works will keep a record of concerns reported to us.
City Works records the refund and issues a refund receipt. Processing time after issuance may depend on the bank or payment provider. Asking for a refund does not itself mean the money has reached your account.
After a discretionary refund, a new purchase may require advance notice and your acceptance that the new sale is final for discretionary refunds. This is never added after purchase. A City Works service issue, billing correction or legally required refund does not trigger that restriction. This applies to customers and service providers.
You can review the price, plan, taxes, terms, and this policy before paying. You can return to the request and correct an error before accepting the purchase.
This policy does not remove cancellation, refund, charge-reversal, or other consumer rights that apply under British Columbia or Canadian law.
City Works card or bank annual plans renew once each year only when checkout clearly says so and you separately agree. Interac e-Transfer plans do not renew automatically. If you agree to automatic renewal, City Works will send the required renewal notice and provide the cancellation and refund rights required by applicable law.
Contact City Works promptly if you believe a payment is wrong or unauthorized so we can review the payment record and explain the next step.